Managing Quality in Development

MGDI70472 Managing Quality in Development 15 Semester 2 Postgraduate Taught Level 7 Lujia Feng Unit coordinator 1 FHEQ level (Framework for Higher Education Qualifications) ' Masters/Integrated Masters P4 ' European Credit Transfer & Accumulation System Rating : 7.5 This module presents the basic theoretical development of quality management and the underpinning organisational structures, processes and change which can enable the delivery of ‘quality’ products and services. <div> For products and services in some sectors, discussions of quality must take account of industry standards and government regulations: examples are drawn from both industry specifications and government guidance. A number of tools and techniques for quality management are presented, including those used at the level of process and those used at strategic level; opportunities for the practical application of these tools and techniques are provided.</div>   The integration and interdisciplinary learning of quality management systems in organisations are discussed, considering relevant factors, e.g., culture, leadership, human resource management, teamwork and organisational structure.The above themes are explored, working in an iterative and cumulative manner, which is, building models of understanding of QM around different central issues, while integrating themes explored previously. For instance, the SIPOC model in supply chain management and the EFQM model in performance management are used to provide frameworks within which conversations about quality can be held. <div> • develop one’s own and others’ knowledge and understanding relating to managing quality in organisations from self in group and subgroup and upwards• develop an interpretive conceptual understanding of the theoretical frameworks of quality management, such as Deming’s PDCA cycle of continuous improvement• apply theories to quality management practice in a variety of organisational contexts, especially in developing contexts• develop a critical view of theories of quality management in relation to other subjects from an interdisciplinary perspective, such as organisational change, supply chain management and human resource management.• develop their own and others frameworks for quality management in organisational contexts in various countries, especially those developing ones.• develop communication skills in small groups</div>  By the end of the module a student will be able to:  <ul> <li style="margin-left: 18pt;"> understand the role of Quality Management in enterprises</li> <li style="margin-left: 18pt;"> understand Business Process Re-engineering and use process mapping techniques</li> <li style="margin-left: 18pt;"> understand and critically analyse a set of key quality management concepts and explore the application of frameworks with which to make informed decisions to solve challenges in a wide range of practical contexts</li></ul> <ul> <li style="margin-left: 18pt;"> develop and discuss the implications for enterprises of adopting a quality management system</li> <li style="margin-left: 18pt;"> develop and discuss the theory application of quality management in developing contexts</li></ul> <ul> <li style="margin-left: 18pt;">  identify and use appropriate tools and techniques to manage quality, such as Deming’s 14 points of management and Six Sigma</li> <li style="margin-left: 18pt;"> use the quality lifecycle to improve a process</li> <li style="margin-left: 18pt;"> link the QM with other modules from an interdisciplinary perspective</li></ul> <ul> <li style="margin-left: 18pt;"> understand and critically analyse a set of key quality management concepts and explore the application of frameworks with which to make informed decisions to solve challenges in a wide range of practical contexts.</li> <li style="margin-left: 18pt;"> discuss critically the relevance of that literature to understanding quality management in their own organisations, and in their own and other country contexts.</li></ul> (i) Introduction to Quality Management in Development(ii) Overview of Total Quality Management (TQM)(iii) Service Quality(iv) Quality Standards(v) Quality Management in Organisations: Leadership, Organisational Structures, Organisational Learning and Organisational Development (OD)(vi)The QM Tools and Techniques 1: Process Modelling and Process Flowcharting(vii) The QM Tools and Techniques 2: Continuous Improvement and Six Sigma(viii) QM and Human Resource Management(ix) QM in the supply Chain(x)  QM and Culture, Communication and Teamwork          (xi) Assignment preparation and revision: group and one-to-one review on individual essay outlines <div>The teaching and learning methods are designed to balance more formal lecture-based inputs with opportunities for the students to engage with the subject area in a participative and applied manner.  A variety of teaching and learning methods will be used. These are likely to include formal lectures, group-based workshop activities, tutorials and online group discussion and feedback.1)         Weekly three hour lecture2)         Three seminar hours3)         VLE supporting materialsThe teaching and learning strategy has three strands:1)         Formal lecture inputs to cover an outline of MQ theory2)         Study fellow assigned group work and discussion on selected MQ topics: Applications to case studies3)         Tutor-led learning activities</div>  2 Written assignment (inc essay) 100% <ul><li>Written assignment (3,000 words)</li></ul> (a) Formative feedback: at the time of preparing draft of the assignment(b) Summative feedback: At the time of mark release in the form of qualitative and quantitative commentary MSc Man & Imp of Dev Project MSc Man & Imp of Dev Project PGDT Taught Component Optional MSc Man & Imp of Dev Project MSc Man & Imp of Dev Project PGDT Taught Component Optional MSc Organisatnl Change & Devel MSc Organisatnl Change & Devel PGDT Taught Component Optional MSc Organisatnl Change & Devel MSc Organisatnl Change & Devel PGDT Taught Component Optional MSc HRM (Int'l Development) MSc HRM (Int'l Development) PGDT Taught Component Optional MSc HRM (Int'l Development) MSc HRM (Int'l Development) PGDT Taught Component Optional Y Oakland, J.S., Oakland, R.J. & Turner, M.A. (2020) Total Quality Management and Operational Excellence: Text with Cases, 5th edn, London: Routledge.Dale, B.G., Bamford, D. & Wiele, T. (2016) Managing Quality: An Essential Guide and Resource Gateway, 6th edn, Sussex, Wiley.Deming, W. E. (2000) Out of the Crisis, Cambridge, Massachusetts: MIT Press.Foster, S.T. (2017) Managing Quality: Integrating the Supply Chain, 6th edn, Essex, Pearson.Goetsch,‎ D.L. & Davis, S. (2015) Quality Management for Organizational Excellence: Introduction to Total Quality, Pearson, Essex.Joseph A. D. & Juran, J. M. (2016) Juran's Quality Handbook: The Complete Guide to Performance Excellence, 7th edn, McGraw-Hill Education, New York.Krogsite, J. (2016) Quality in Business Process Modelling, Springer, Switzerland.Madu, C.N. (2012) Handbook of Total Quality Management, Springer Science.Mauch, P.D. (2010) Quality Management: Theory and Application, Taylor & Francis Group, London.Voehl, F, Harrington,‎ J., Mignosa, C., Charron, R. (2014) The Lean Six Sigma Black Belt Handbook: Tools and Methods for Process Acceleration, CRC Press, New York. Lectures 21 Seminars 3 0 126