Health Services Management

POPH64662 Health Services Management 15 Summer semester Postgraduate Taught Level 6 Gregory Williams Unit coordinator 1 FHEQ level (Framework for Higher Education Qualifications) ' Masters/Integrated Masters P4 ' European Credit Transfer & Accumulation System Rating : 7.5 The course is aimed at professionals wishing to learn more about healthcare management from both the UK and Global perspective.This course gives students the background needed to manage healthcare in different settings, effectively manage change, cope with uncertainty, and adjust to social, economic, environmental and scientific changes.What service that you have received was high quality? Why? Do you provide a good service? How do you know? What is the best way to improve your service? These are the types of questions this course unit aims to help you answer.This unit explores how management theories can help health service staff make improvements to the quality, effectiveness and efficiency of provision by developing the skills necessary to contribute to delivering a service and improving quality.This is an interactive online course. Students must work through the online course material. Students are encouraged to use the Blackboard discussion boards to ask questions and check their understanding of the course material. In an uncertain world, where the only constant is change, this course focuses on helping health service staff, and other staff who are responsible for delivering a quality service, to clearly define what they want to achieve and to identify the best ways to deliver it. The course will cover how to assess whether service provision is of the best quality possible and continues to meet standards, and when it is necessary to take corrective action and manage the change. All while managing within budgetary and other restraints.  This is a blended course unit which means that most of the course content is delivered online with some face-to-face sessions. There will be 2 full days of face-to-face teaching sessions (with online options available) scheduled. Dates will be made available as soon as possible.This is an interactive online course. Students must work through the online course material. Students are encouraged to use the Blackboard discussion boards to ask questions and check their understanding of the course material. For all organisations, uncertain social and financial pressures make it difficult to provide, and consistently maintain, a high quality service. This course will provide health service staff with the knowledge and skills necessary to achieve that. The aim of the course is to prepare present and future health service staff, from all disciplines, to provide and maintain, within financial and resource constraints, a high quality service, responsive both to the full variety of needs of all their patients and to changes in scientific, economic, political and social conditions. <figure class="table"><table><tbody><tr><td colspan="2">The material in the course provides students with a conceptual basis for developing and managing a quality service.</td></tr><tr><td>Category of outcome</td><td>Students will be able to: </td></tr><tr><td>Knowledge and understanding</td><td>Recognise key values, concepts and frameworks that underpin management in a health services settingExplore the health impact of decision making in health services environmentAppreciate the link between socio-economic factors, health outcomes and how these can impact on service provisionUnderstand the key features of different tools for understanding the environment a health service sits within</td></tr><tr><td>Intellectual skills</td><td>Analyse political, social, economic, legal, and institutional factors that affect health servicesCritically analyse contextual factors that influence the delivery and management of health services</td></tr><tr><td>Practical skills</td><td>Practice critical interdisciplinary skills to explore health services managementConsider how health service delivery may be tracked and measuredDemonstrate the ability to apply critical thinking when applying health services management issues to a specific context</td></tr><tr><td>Transferable skills and personal qualities</td><td>Appreciate the strengths and failings of the key actors in health services managementConsider ethical issues in health services managementWork collaboratively on a range of activities</td></tr></tbody></table></figure> Group/team working The students will be supported to apply the theoretical principles of management to their own workplace practice and will reflect upon their own experiences throughout the course via group discussion board tasks. Problem solving The students will be able to demonstrate their learning and apply it to solving problems in a particular context and setting Phase oneManaging self and teams. What does effectiveness mean in managing health services? This topic will look at self-management, including the skills and knowledge necessary to develop your management effectiveness and help you continue to manage effectively. It also covers how groups and teams work, how their performance can be improved, and how you can plan to meet the development needs of yourself and your team members.  Leadership. Values and Vision considers the values and practices that shape and influence organisations and how you can develop a vision for your work based on these values to help you lead a team. Why is it so difficult to explain to others what you want them to do and then get them to do what you want? How to become more successful at getting what you want! What other important "Leadership skills" does a successful leader need? These include negotiation, decision making and creativity. Phase twoService users and managing information. This topic helps you to become more responsive to your customers by looking at the purpose of your organisation and how users can become involved in identifying desired service outcomes. The topic examines using this information as part of evidence and investigations to help management decision-making. It will also look at how to manage information by identifying what information is necessary, designing the appropriate investigations and collecting the evidence required through understand, applying and assessing data, information management, knowledge management and learning organisations.Understand the environment and make sense of the situation in which you work. This topic looks at how and why the environment can change, and how this may affect your work. Sense making enables us to transform your understanding of the complexity of the world into a situation you can manage and helps you to decide what you want to do and how you should do it. Planning and project management. Why are strategic and service planning needed? What are the frameworks within which plans have to be implemented and accountability maintained? Why do we have to wait so long for our appointment or our test results? Project management provides an introduction to the techniques available to organise and plan projects so that your plan can be completed within the timescale and the resources available. Phase threeBudgeting. This topic explores methods of setting a budget, how to work within a budget, and how to develop a business case. It also covers programme budgeting, a method for identifying the costs of providing services. Managing Processes and programme evaluation. Do you know what the purpose of your organisation is? What are the outcomes it should be achieving? Is working harder the only way to improve your service? This topic shows you how to analyse activities, map processes to remove waste, and identify opportunities for improvements. The topic ends by studying programme evaluation. Quality and standards. What does "quality" mean in your situation? This topic explores how to determine and improve service quality. Why do so many people complain about the service they receive from their bank / railway / school / plumber / supermarket? What are standards? Why should they be used? Consolidation - Managing Change. Bringing it all together, understanding yourself, teams, and your customers using the theories of leadership and management for healthcare improvement. Besides completing the assignment, there will be online discussion to aid understanding. Students are not required to participate in the discussions but if you do not, you will miss seeing other students’ ideas and questions  as well as the opportunity to get feedback on your own ideas.This is a blended course unit which means that most of the course content is delivered online with some face-to-face sessions. There will be 2 full days of face-to-face teaching sessions (with online options available) scheduled. Dates will be made available as soon as possible.There will be regular interaction with the tutors through scheduled webinars (which will be recorded and made available) and through the online discussion boards. Students will be encouraged to use self-reflection to think about the ideas discussed, and take part in discussion board activities. Students should work through the unit in a logical sequence. The individual course unit timetables will guide what should be done and when. Participation in the discussion boards is greatly encouraged, and can help enhance your learning experience and prepare you for your assessment.In line with guidance from the Office for Students and Quality Assurance Agency, the programme will be augmented by the Programme Director Seminar Series to deliver study skills, written English, academic writing, research skills, critical thinking and understanding arguments, careers and employability skills, revision/assessment/examination skills including time management.  2 Written assignment (inc essay) 100% Students will be provided with personalised feedback for their final summative assignment (3000 words or equivalent) within 20 working days for final submission. Further opportunities for formative feedback (on non-assessed work) will also be provided during the course unit. <div>  </div>   PG Dip in Public Health PGDp Pub.Hlth (Public Health) PGDT Taught Component Optional PG Dip in Public Health PGDp Pub.Hlth (Global Health) PGDT Taught Component Optional PG Dip in Public Health PGDp Public Health (Imp Sci) PGDT Taught Component Optional PG Dip in Public Health PGDp PH (Environmental Health) PGDT Taught Component Optional PG Dip in Public Health PGDp PH Occupational Health PGDT Taught Component Optional PG Dip in Public Health PGDp PH (Communicable Disease) PGDT Taught Component Optional PG Dip in Public Health PGDp PH (Dental PH) PGDT Taught Component Optional PG Dip in Public Health PGDp PH Evidence Based Healthc PGDT Taught Component Optional PG Dip in Public Health PGDp PH (Health Sciences) PGDT Taught Component Optional Public Health Prof Dev Public Health Prof Dev PGDT Taught Component Optional Public Health Prof Dev Public Health Prof Dev (ACF) PGDT Taught Component Optional Masters of Research (60) MRes Primary Care (60) PGDT Taught Component Optional Masters of Research (60) MRes Public Health (60) PGDT Taught Component Optional Masters of Research (60) MRes Primary Care (ACF) PGDT Taught Component Optional Masters of Research (60) MRes Public Health (ACF) PGDT Taught Component Optional Masters of Research (60) MRes Dental Public Health PGDT Taught Component Optional Masters of Research (12) MRes Primary Care (12) PGDT Taught Component Optional Masters of Research (12) MRes Public Health (12) PGDT Taught Component Optional Masters of Research (12) MRes Dental Public Health PGDT Taught Component Optional PG Cert in Public Health PG Cert in Public Health PGDT Taught Component Optional PG Cert in Public Health PG Cert PH (Global Health) PGDT Taught Component Optional PG Cert in Public Health PGCert PH (Imp Science) PGDT Taught Component Optional PG Cert in Public Health PGCt PH (Environment & PH) PGDT Taught Component Optional PG Cert in Public Health PGCert Pub Health (Occ Health) PGDT Taught Component Optional PG Cert in Public Health PGCt PH (Communicable Disease) PGDT Taught Component Optional PG Cert in Public Health PGCert PH (Dental PH) PGDT Taught Component Optional PG Cert in Public Health PGCert Public Health (EBH) PGDT Taught Component Optional PG Cert in Public Health PGCert PH (Health Sciences) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (Public Health) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (Global Health) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (GH - ACF) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (PH - ACF) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH Implementation Science PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (Environment and PH) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (Occupational Health) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (Communicable Disease) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (Dental Public Health) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (EBH) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH (Health Sciences) PGDT Taught Component Optional MPH: the evidence bsd app (60) MPH DPH60 - ACF PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH (Public Health) PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH (Global Health) PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH Implementation Science PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH (Environmen & PH) PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH (Occupational Health) PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH (Communicable Disease) PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH (Dental Public Health) PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH (EBH) PGDT Taught Component Optional MPH: the evidence bsd app (12) MPH (Health Sciences) PGDT Taught Component Optional MSc Occupational Hygiene MSc Occupational Hygiene PGDT Taught Component Optional MSc Occupational Hygiene MSc Occupational Hygiene 2yr PGDT Taught Component Optional MSc Occ Med MSc Occ Med PGDT Taught Component Optional MSc Occ Med MSc Occupational Med (ACF) PGDT Taught Component Optional MSc Occ Med MSc Occupational Medicine 2Yr PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH (Public Health) (24) PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH (Global Health) (24) PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH - Implementation Sci 24 PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH - Environment & PH 24 PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH Occ Health 24 PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH Communicable Disease 24 PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH Dental Public Health 24 PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH Evidence Based Health 24 PGDT Taught Component Optional MPH: the evidence bsd app (PT) MPH Health Sciences 24 PGDT Taught Component Optional Masters of Research (PT) MRes Public Health (24) PGDT Dissertation Optional Masters of Research (PT) MRes Primary Care (24) PGDT Taught Component Optional Masters of Research (PT) MRes DPH - 24 PGDT Taught Component Optional MSc Occupational Hygiene FT MSc Occupational Hygiene FT PGDT Taught Component Optional N Lectures 70 Supervised time in studio/wksp 30 0 50 For further information please watch this <a href="https://video.manchester.ac.uk/faculties/edfa2331ca0cd9a14d717cb1d233466f/5288cfa9-b095-46f0-925c-5b3bacefbcbe/">video</a> from our Course Unit Leader.If you have any questions about the content of this unit, please contact the course unit leader, Greg Williams, via email on <a href="mailto:greg.williams@manchester.ac.uk">greg.williams@manchester.ac.uk</a>. If you have any other queries, please contact the PGT programme administrators via email on <a href="mailto:mph.admin@manchester.ac.uk">mph.admin@manchester.ac.uk</a>.